Commonly there are three different levels of uninterruptible power supply maintenance cover contracts available.
Normally an annual service is the best way to check on the condition of your UPS power supply. This usually includes an engineer carrying out tests on the fans, filters and DCcapacitors.
Multiple service visits can also be added if required and companies can even tailor-make a bespoke level of cover if more rapid response times are needed. More than one visit a year can prove invaluable as the engineer can spot a weakness in the system and replace parts which ensure the UPS power is always available when you need it.
A ‘basic’ UPS power device maintenance contract is the most popular type of contract. This is usually an upgrade or extension of the standard manufacturer’s warranty. It provides a basic agreement of 24 hours a day, seven days a week telephone support and a four to six hour on site response to emergency call-outs depending on location.
It also includes one or two preventative maintenance visits per annum during normal working hours. All parts are included if the unit is covered by the manufacturer’s warranty.
All parts are included if the unit is covered by the manufacturer’s warranty otherwise both parts and labour are charged at the standard schedule of rates excluding batteries, fans and filters.
The second type of uninterruptible power supply maintenance contract is ‘corrective’. This is an out of warranty contract that provides all the features of a basic agreement but also includes travel and labour costs for any call outs additional to the standard preventative visit. Parts are chargeable as required unless covered by the manufacturer’s warranty. Again, this excludes batteries, fans and filters.
Then there is the ‘extensive’ UPS power supply maintenance programme that includes all the features of a ‘corrective’ agreement but also includes any parts required for any repair works carried out for the duration of the contract. Once more, this does excludes batteries, fans and filters.
Make sure your electrician is always NEICEIC approved. This means they have the skills and experience to carry out all minor or major electrical works including installations and site surveys.
Site surveys are for customers that have already decided what UPS power supply they require for their applicationbut would also like a UPS installation carried out.
The point of a site survey is to provide the customer with an accurate quotation for labour and materials and a scope of works for the UPS installation as well any other electrical works related to the UPS that the customer requires.
A site survey is essential prior to installation to ensure that there are no unexpected costs incurred by the customer once the UPS installation commences.
Site surveys are usually free of charge within normal working hours by most companies. These also ensure that there are no hidden surprises or unexpected costs during any stage of your power protection, selection, delivery orinstallation.